IT Support Specialist

Role Overview

LifeApps Digital Media is hiring an IT Support Specialist to support the day-to-day reliability of our remote operating environment. This is a mid-level role focused on internal support, SaaS administration, user access management, onboarding and offboarding coordination, and practical issue resolution across a distributed team. The right candidate will be comfortable balancing responsive support work with documentation, process discipline, and steady improvement of internal technology operations.

Responsibilities

• Respond to internal support requests and resolve hardware, software, account access, and collaboration-tool issues in a timely manner
• Manage user provisioning, deprovisioning, permissions, MFA, and basic identity and access administration across company systems
• Support onboarding and offboarding workflows, including equipment coordination, account setup, and access checklists
• Administer common cloud and productivity platforms used by a remote team, including email, document, communication, and project tools
• Maintain IT documentation, internal knowledge base content, and repeatable operating procedures for common support scenarios
• Track recurring issues, identify root-cause patterns, and recommend process or tooling improvements to reduce support friction
• Assist with endpoint security practices, software updates, device inventory, and vendor coordination where applicable
• Maintain clear ticket records, status communication, and service-oriented follow-through for internal stakeholders

Requirements

• 3+ years of experience in IT support, help desk, systems support, or technical operations in a cloud-based environment
• Hands-on experience with Google Workspace or Microsoft 365 and common collaboration tools used by distributed teams
• Experience managing user accounts, permissions, access groups, and authentication controls across SaaS platforms
• Comfort working with ticketing systems, asset tracking, process documentation, and remote troubleshooting workflows
• Practical knowledge of endpoint support, device setup, software deployment, and basic security hygiene
• Ability to support both macOS and Windows environments at a user-support level
• Clear written and verbal communication skills, especially when explaining technical issues to non-technical colleagues
• Reliable, organized working style with the ability to manage multiple active support items in a remote setting

What We Offer

• Competitive annualized part-time compensation
• Remote-first schedule with flexible daily structure
• Pro-rated paid time off for eligible part-time employees
• Home office and connectivity stipend
• Access to modern cloud-based tools and internal systems
• Certification and skill development support relevant to the role
• Opportunity to help improve support processes and internal technology operations